TROUBLES WITH CONNECTION / AZE region and others.

Question

hello sololearn team, after last updates people from Azerbaijan region can't use this application, it seems that all country was blocked! And now most of users can't use your app, the others use it only thorough VPN.
So my question - WTF are you doing? What a discrimination of people here? Why???

Answer 1

@TISAZE I see...
Because of the reasons you might be familiar with, I should first check officially with Sololearn, but I'm afraid the most probable reason is the local ISPs policy.
I will get back to you on this.

Answer 2

It may not be the app, even if it seems that way (maybe a SPI firewall doesn't like something, for example).

There are a number of tests you can do to determine if it's blocked at the border, an intermediate router having trouble, etc. but unfortunately that's more of a question for StackExchange, probably the SuperUser forums: https://meta.stackexchange.com/questions/115874/what-is-the-best-stack-exchange-site-for-asking-computer-networking-questions

Answer 3

@TISAZE I checked your local leaderboard for this week and this month - most active users were logging in today or yesterday, so it must be something with your ISP or a network issue.
Do you know if someone else has a problem similar to yours?

Answer 4

You can use the "Feedback" option by clicking three dots at the top-right corner or you can send them a mail to [e-mail]

Answer 5

how could it be? Before I used this app without any problems, issue started after update.

Answer 6

There's a high chance it could be a ISP/FireWall issue, you will see these sometimes mostly from small countries since most outbound connections are bouced from other location via proxy or VPN... This confuses the firewall making it think that the connection is a possible threat leading to the drop... I've noticed this when attempting to use Google from Socks4(5) proxies and even some http proxies routed through different countries, this issue is something to be brought to the developers and may be confusing to fix, however it may take validation, another example that may be causes:
+ blocked suspected bot
+ blocked suspected proxy
+ blocked suspected dos
+ failed invalid region
+ failed invalid user-geo-id
--- Fix ---
Reconfigure firewall packet handler to identify if the user is authentic ( are they using a web portal, who is using the account, are they verified ) so on...

Answer 7

Kuba Siekierzyński thanks for your respond. I checked this issue and find same problems from 17 users from around people. I'm using VPN to log in, bcs without it there is no connection message only. this issue also actual for all single courses for sololearn without core app.

Answer 8

@TISAZE Sololearn Armenian-American startup, co-founder Eva Yusyan. 😉