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Does chatbot pose a threat to web forms?
Will chatbots come to replace forms used to gather user data in websites? Will it be as efficient or even better than forms?
3 Answers
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I doubt it. I think as far as data entry, forms are easily the most efficient method. Chat bots add a level of false customer service, but in all reality I think most people are frustrated by them more than they feel like their service issues were handled.
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hay
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