cancel subscription

Question

Hey guys, how can I cancel my pro subscription before the expiration date. When I went to "Manage subscription", I did not see any instruction on how to cancel this subscription. Have you guys ever been in this situation before? How could you guys eventually figure out how to unsubscribe? Thanks in advance. Btw, I already emailed sololearn admin. Still waiting for their response.

Answer 1

Dealing with such stuff is frustrating, but rest assured, SL administrators usually respond to queries within 24 hours. Let us know if it isn't resolved by then.

Answer 2

Khai123 have you contacted SoloLearn by their email [e-mail] ? I'm sure they can give you a solution as this is a pro subscription matter.

Answer 3

If you experience any problems and want a refund, please contact Google Support or Apple Support for more information.
Have you tried contacting Google Support ?
https://www.sololearn.com/faq/#q6

Answer 4

Contact https://support.apple.com/en-us/HT202039

Answer 5

thanks for all your help

Answer 6

Khai123 No, but I can try to contact SL on your behalf should 24 hours pass without you getting a response. What we do now is to wait. I'm sure the admins will respond as soon as possible.

Answer 7

Khai123 hello

You can mention someone by type a @ and then put the name of the person who you want to tag.

But mostly it works with the people from your Followers / following list.

@<name> //without the < and > chars

Answer 8

Khai123 Just as a follow up - Has the issue been solved yet? Did you manage to unsubscribe?

Answer 9

Thanks Khai123 for the follow up <resolved>

Answer 10

Gurveen did you go through this link
https://support.apple.com/en-us/HT202039 to unsubscribe ?

Answer 11

Gurveen A few questions such as is the Apple account under your parents names ? Did someone else have the phone number say within the past 6 months. Did you use your personal credit card or someone else's ? Was the subscription a gift from someone and it was purchased on a gift card ?

I'm not an active Apple user but just suggesting some other possibilities.

Answer 12

i went to settings on ios and tapped "subscriptions" and even though i saw my subscription labeled"active" i did not see "cancel subscription"

Answer 13

i contacted sololearn admin already. im still waiting for them to reply

Answer 14

i contacted apple and they said the subscription has been canceled)

Answer 15

I dont have pro but subscription problem happened to me before

Answer 16

i already emailed them about this issue

Answer 17

i went to itunes store and i did not see anything about subscription cancellation

Answer 18

thank u so much u have been the big help

Answer 19

Contact the sololearn staff>> [e-mail]

Answer 20

i appreciate ur help. thanks a ton.