How can i get a refund?

Question

Today I subscribed for 14days free trial in sololearn but instead of it they charged me 4000rs instantly. How can i get my money back. As Google Play is not approving a refund and I have emailed sololearn but no reply from their side either .

Answer 1

Okay I've resent it

Answer 2

Thank you for the tag, Jayakrishna🇮🇳 !

I will escalate it to the team so they can look into it as soon as they can, Prashant Editzz, over the holidays is always a bit extra hectic. Apologies for the delay!

Answer 3

Thanks for quick response mam....

I guessed it so hesitated to disturb. But i thought to don't be too late, if there any period to rollback transaction.

Answer 4

Prashant Editzz if you havent, be sure to give details of exactly what you expected to happen and what you intended to do. I do not have access to that info, but I know that our customer service team is having that conversation with you so hopefully things can get cleared up.

Answer 5

Ok. I try to know information from Moderator. Please wait..

edit: Bunny mam, can you look at this issue!!!
thank you..

Answer 6

Hi Prashant Editzz ! The team was unable to find any email from you, would you mind emailing again?
📧: [e-mail]

Answer 7

Please send an email to [e-mail] not here
this is a discussion thread not your customer care service

Answer 8

It may take time to respond some times.. Wait some time Or mail again.
is you sent to :
[e-mail]

Answer 9

Sir, They haven't responded till now what should I do?

Answer 10

Thank you sir.

Answer 11

I've got a response but they're saying that I've accessed discounted plan that is without free trial but 4100rs has been debited from my account that is not in the discounted plan. I've replied them instantly but no response till now.