Is there any way to retrieve the courses progress and chats

Question

I have re downloaded the solo learn app after a long long time in my other device, and I mistakenly signed up with the email with which I already had an active account
And now all my course progress and chats are gone, But rest of the things are intact like followers and codes.
Is there any way to retrieve course progress or chats
And
I'm unable to message anyone to ask for help regarding this situation

Please help community members and mods
Any damage control method will be appreciated
I would like to retrieve at least chats if possible

Edit- I'm able to message now

‎‏‎‏‎Joe Igor Makarsky Bunny Oma Falk BroFar A͢J

Answer 1

Sweet Devil🌟[Less Active]🧚‍♀️🏰 it would probably be best to refer you to those that can help you.

[e-mail]

On my viewing of your profile everything appears to be intact.. 18 certificates completed 51 codes 23 code coach solutions....

Answer 2

I can see the same on your profile as BroFar mentions, so I don't think you have lost anything.

Answer 3

BroFar Jan I see that too but when clicking on those courses the old ones which I have already completed they start from the very beginning and all the certificates are locked too

edit - the courses are unlocked now

But all my conversations from the messages section have disappeared are aren't back yet

Answer 4

Sweet Devil🌟[Less Active]🧚‍♀️🏰 many of the old courses are depreciated / out of date and are being reviewed and or rewritten.

Answer 5

Did you sign up by typing-in the email and password manually or you selected one of your accounts from the available Google accounts option? If you used the account-selection method, you would need to use that same method to log into your account. Or if you signed up by typing-in the email and password manually, you should use that same method to log in.

I can't really help you if you're already using the same method you used to sign up to log in. You should email Sololearn if you still have issues: [e-mail]

Answer 6

Jokingly sometimes email falls to snail-mail 💌 Sweet Devil🌟[Less Active]🧚‍♀️🏰

Answer 7

Afnan Irtesum Chowdhury I signed up using account selection method instead of logging in and it asked a bunch of stuff with I had to answer when I had downloaded SL long time ago
I'll try emailing sololearn

Answer 8

So the conclusion is that the chats can't be retrieved but the courses will be retrieved or has to be relearned

Btw I've have already asked for help on sololearns official email but they haven't got back to me yet

Answer 9

I want to update my phone

Answer 10

I find this very relevant