SoloLearn Pro auto Subscription? refund?

Question

I initially downloaded sololearn through the appstore, I have no recolection of having subscribed to its pro service and if I did it was probably the free trial since I don't see it available anywhere.

I just noticed today (from my bank account) that I was charged for its "Annual" subscription, it's been a week now since I was charged but just noticed of that today. Does the free trial just simply auto subscribes you to the full one once it's done? Because I had no intention to subscribe and pay such a large fee for the pro version (or have any recollection of doing so), I just wanted to try it out.

I have read about their refund policies which indicates that a refund is possible within 48 hours of the payment. But as I said I had no intention of doing so, it all happened automatically without my knowing. Are there no other exceptions to these policies? because I frankly just feel robbed now.

Answer 1

Please, forward your message to the official support team, maybe they can help you: [e-mail]

If they can't, you need to contact Apple Care support and request a refund.

It's been a week though. Unfortunately, I can't promise you anything 😐

AppStore subscriptions always worked like that: you subscribe to a certain subscription and once the free trial is over and you haven't unsubscribed, Apple charges you the full price.

By the way, when you start your free trial Apple always shows you when it will charge you, if you don't unsubscribe.