+ 1

Lost my 110+ day streak although I have done at least one lesson every day!

I had a 110+ day streak. I am 100% sure that I have completed at least one lesson per day. Now my streak is down to 3 days and the picture of my STREAK monitor shows that I failed three days ago but at the same time the picture shows also that I have reached 50% of my daily goal of 2 lessons per day at that day, which means that had done one lesson at that day. Obviously a technical error. What can I do? https://i.postimg.cc/52rQ4Cn0/Screenshot-20221026-064629-Sololearn.png

26th Oct 2022, 5:01 AM
Niels F 🇩🇪 <html challenger>
Niels F 🇩🇪 <html challenger> - avatar
4 Respuestas
+ 5
Niels Ferber send your details and screenshots to info@sololearn.com where staff can review
26th Oct 2022, 5:17 AM
BroFar
BroFar - avatar
+ 1
BroFar Ok. I have send a mail. Let's see what happens. Last time I have send a mail to sololearn I got no answer.
26th Oct 2022, 5:34 AM
Niels F 🇩🇪 <html challenger>
Niels F 🇩🇪 <html challenger> - avatar
+ 1
Hi hi Niels Ferber ! The team fixed your issue and i just wanted to check in, make sure you’re all set. Thanks for reaching out!
1st Nov 2022, 9:59 AM
Bunny
Bunny - avatar
+ 1
Bunny - Out Of Office I can confirm that my streak was fixed by Sololearn. Your email reply was very fast. Top customer service. I have an active streak of 246 days now.
12th Mar 2023, 7:44 AM
Niels F 🇩🇪 <html challenger>
Niels F 🇩🇪 <html challenger> - avatar