if you dont mind I'd just wanna ask do sololearn really blocks IP address of any user if she/he violates any sololearn policies?

Question

My one friend facing similar issue . He might have violated any sololearn's community guidelines/policies and it seems sololearn have blocked his IP address as whenever he tries to login with any of his account it shows error message and from desktop site he gets alert something like This account has been blocked . Any way he could be back at the community again ?
He even mailed them and it had been 3-4 days still the issue is not resolved

Answer 1

Student Only sololearn team will give you response as your friend already sent email he will get response.

If you still wanted to know then you can also send email.

This is not error so q&a thread is not a proper place to ask it will be better if you use feed post.

Answer 2

You have to do something really bad to get yourself IP blocked. Usually there are several warnings, so that the person must be aware of the violations. If they commit it again, it's their fault. Obviously I don't know the details of the story, but people do not just get banned randomly, there will be a very serious and valid reason. And no one here can help your friend, he may plead to the devs, but there are no guarantees.
The best idea is, if you want to be part of the community, then please do not violate the rules, respect the other users, and be polite at all times.

Answer 3

Like I said, I do not know the details. Mentors do not have the ability to ban anybody, we are just regular users with a shiny badge. Only the administrators have that power, only they know exactly why this happened.

Answer 4

Student again, me or the other mentors do not have any special powers or access to this information about the details of the content moderation activity. This is not public data either, there is no such "thread". The Sololearn team may choose to respond to queries in email, but usually it takes several days.

Answer 5

The first warning is really the terms and conditions.
Depending on how he behaved, somethings aren't warned - racist/sexist/bullying/threats and similar are not tolerated and need no warning.

His only hope is to wait until Sololearn answers him.

Answer 6

"he was just being negative with comments to other people's codes but he didnt do any other serious thing ."

Why should he have to do anything more? Being disrespectful is not a nice way to behave. Tell him it might be best to change his ways or get used to such consequences everywhere in the world. There aren't always second/third/fourth/n-1th chances.

Answer 7

SoloLearn team won't ban or block anyone for fun. The organization has its own rules, terms, and conditions. If someone is violating these rules, the team will probably take appropriate actions against them,he/she should have had some common sense to use this app for coding purposes

Answer 8

Sl team never do ip ban without warning. Before taking any action sl team always give warning they provide chance to user if they unknownigly doing any mistake let them correct.

Answer 9

@Tibor Santa sir but he didnt get any warnings to be honest officially / unoficially by any of the sololearn mentors even he was just being negative with comments to other people's codes but he didnt do any other serious thing .

Answer 10

It now feels very unfair for him
He even tried through vpn but his all accounts were blocked too

Answer 11

@Ausgrindtube right sir we all agree (including him). He regrets his acts, there are no chances in real life and he should not expect here too but still if any ways he could be back sorry to ask but still if there could be any way ?
I know its very bad thing but still he should ve got warned first before getting his ip address blocked including with his accounts

Answer 12

@R mam but it did ban/block all his sl accounts and he can't login or sign up with any other account in phone what could be the problem then 🤔

Answer 13

Or is it just some kind of bug but seriously a bug cant last 3-4 days @Tibor Santa sir can you please check out whos the recent guy to get reported there or can you please share the link of the report thread here