Accidental membership charge and no refund

Question

I was using Sololearn a year ago for coding. Haven’t used the service in 10 months and had no idea my credit card was still on file. I had thought I cancelled it as I was done using it.

Woke up this morning to a 96$ CAD bill for a year membership. I emailed right away and got a response back right away saying no refunds.

What the heck!?!

Why would I have not received a curtesy automated email reminding me of up coming charge so this kind of thing doesn’t happen. Especially such a large one. I emailed them back for an exception and now it’s radio silence.

Answer 1

That's unfortunate.
Surprisingly a lot of companies don't email reminders of upcoming subscription renewals.
You can try initiating a refund through google play if you can't get one through Sololearn, but I would give them more time to email back. The first reply might be automated.

Answer 2

A little tip for you and others. After you purchase any auto-renewing service on any website, immediately cancel it. The subscription will remain until exhausted but will not renew. I always cancel everything that auto-renews. I have to manually renew everything. 99% of all companies will continue to honor the portion you've already paid for.

Answer 3

If the charge is so fresh, you might be able to go through Google or Apple. No guarantees, but it's worth a try.
It is indeed disappointing to know there's no reminder, it could have landed in junk/spam.

Answer 4

Hlo