I have subscribed Annual PRO 14 days trial but it's not working on APP

Question

I have subscribed to the Annual PRO 14-day trial, but it's not working on the app. I subscribed via iPhone, and it says that it renews on February 8, 2024 on my iPhone. However, on the app, I don't have it. I had the app before, about a month ago, but somehow I lost it after a month. Please help me resolve this issue.

Answer 1

Send the mail to Sololearn with screenshot

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