Money-Back Policy
MONEY-BACK GUARANTEE RULES
Please read carefully this Money-back Guarantee Policy (the “Policy”) that regulates the conditions and procedures for obtaining a refund for purchasing the Sololearn Pro subscription (the “Subscription”) on our website https://sololearn.com/ (the “Website”).
REFUND ELIGIBILITY UNDER THIS POLICY APPLIES PROVIDED THAT YOU MADE A PURCHASE OF YOUR FIRST SUBSCRIPTION FOR 3 MONTHS OR LONGER PERIOD DIRECTLY ON THE WEBSITE AND MET ALL OF THE FOLLOWING CONDITIONS:
- You contact us at support@sololearn.com within thirty (30) days after your initial purchase;
- You provide us with an email address associated with your account with the Subscription eligible for the voluntary refund under this Policy;
- You have completed at least three lessons in three different coding courses within the first 30 days after the purchase;
You are NOT ELIGIBLE to receive the voluntary refund under this Policy if you purchased the Subscription via platforms such as Google Play or the App Store. Subscriptions purchased via these platforms are subject to their respective refund policies.
You are NOT ELIGIBLE to receive the voluntary refund under this Policy if you subscribed for a period of less than three (3) months.
You are NOT ELIGIBLE to receive the voluntary refund under this Policy for renewed Subscription(-s).
We will review your application and notify you by email whether your application is approved. Please be advised that we may investigate your use of the Sololearn app to ensure compliance with this Policy. By applying for the voluntary refund under this Policy, you expressly consent to such investigation. If such an investigation reveals a possible violation of this Policy, we will not grant you the voluntary refund under this Policy.
OTHER REFUND RULES
Generally, if you do not meet the conditions set out above, the fees you have paid are non-refundable and/or non-exchangeable, unless otherwise stated herein or required by applicable law.
Effective date: 30 August 2024
Last updated: 30 August 2024