Pro membership

Question

Hello everyone,

I signed up for the annual subscription to get the free trial.

However, I was unable to cancel before the charge started. Sololearn does not have this option in the application or on the website. At least I haven't found it.

So, I would really like the refund. I can't really afford the annual fee.

I am Brazilian and I live in Brazil, in my country products in dollars cost five times more. That is, the annual subscription is even more expensive.

How can I contact the support team?

Greetings

Answer 1

Lucas their response time is 2 - 3 days

I have mailed them many times they response in this time range

Answer 2

Lucas Maybe there's a little delay, which happened to me, too. Maybe it can be a couple of days late, but if I don't answer you after so much, try contacting them again.

Answer 3

Yeah mail to [e-mail] and you can cancel your pro membership from play store in Android

Answer 4

Thanks for your information

I understand.

I really need a refund. I cannot pay for the annual subscription.

And I didn't find the option to cancel before the annual charge.

I'm hopeful.

Answer 5

For contact SoloLearn just write per Mail to:
[e-mail]

Hope I helped you 😄

Happy coding 🙂

Answer 6

Thanks for your information.

I tried to contact Sololearn by email. But unfortunately I didn't get an answer.

Answer 7

Problem solved.

Thanks