Why do you hide how to cancel subscription

Question

How do u cancel? I got charged 69.99 because I couldn't find cancel subscription

Answer 1

[e-mail]

Answer 2

Google play, subscriptions, cancel , done :),

unfortunately you cant get a refund as you were given access to premium content during this course.

Answer 3

jaison clayton I understand frustration bro I hope you can sort somthing out with the email Lisa provided 👍

Answer 4

I’m glad to see you emailed in! And thank you for recognizing that the customer success team that handles refunds may be busy, they work through issues and questions as swiftly as they can.

Like the others said, you can cancel your subscription in the play or app store if the sub is through one of those platforms, or you can simply go to your settings and Manage Subscription from there.

And while I know a lot of people don’t read the terms & conditions on products or software — I highly highly recommend you do, or at least skim it over, for any service you use. They may be boring, but they’re there for a reason 😄

and in case it's helpful, here's the subscription cancellation FAQ https://www.sololearn.com/faq#q17

Answer 5

jaison clayton fair enough, that's unusual that you couldn't cancel through playstore all subscriptions should be manageable there. Hopefully you can sort this out with sololearn 👍

Answer 6

Yup solo learn only states that in the terms of use. Why doesn't it show as a sub in my play store.

Answer 7

D_Stark nope doesn't show as a sub in play store

Answer 8

I don't know why you keep mentioning me but you should understand that I do not work for sololearn: I can neither give you a refund, nor fix a bug, nor change the terms and conditions.

Answer 9

I emailed for a refund and got no response yet. I know the support team is probably extremely busy so I'll give it a day or 2

Answer 10

D_Stark the only place you can lean how to cancel is in Terms and conditions. The thing almost absolutely no one reads when they get an app