+ 1

Why can't I change my profile picture?

Hello, so, I have tried to change my profile pictures, I search for questions about it on Sololearn, one said for I reset my cache, so I tried it, but it doesn't change nothing...when I put a new profile picture, it loads, but says that "Wasn't possible to complete it" and don't change my picture Phone storage is 512MB (RAM), 32GB (Internal Storage), march is Positivo and this phone was create in 2017 The problem could be the RAM?

29th Oct 2021, 10:59 PM
Katdotbrush
Katdotbrush - avatar
3 Respostas
+ 5
Have you tried changing it in the web version? Either way I recommend sending a bug report. Seems that this is not a one-off issue: https://www.sololearn.com/discuss/2680599/?ref=app https://www.sololearn.com/discuss/2904840/?ref=app https://www.sololearn.com/discuss/2906880/?ref=app
30th Oct 2021, 12:07 AM
Simon Sauter
Simon Sauter - avatar
+ 5
Yeah, I don't think it's a problem with your phone. It's more likely a problem with the SL app, so sending a bug report would be the way to go.
30th Oct 2021, 3:09 AM
Hatsy Rei
Hatsy Rei - avatar
+ 2
Hatsy Rei Hello, thank you. I sended a Bug Report about it to Sololearn :)
30th Oct 2021, 10:56 AM
Katdotbrush
Katdotbrush - avatar