App doesnt work

Question

Anyone with the same problem? App isbthe whole day very slow sometimes i cant login...i cant finish a lesson, the last page wont close..wtf i payed money for premium and now i cant use the app and there is no support or something..this is shit man

Edit: Today it works fine again..Thx for all your answers and much fun for your learning

Answer 1

I got a screen saying something like: "we are offline. try again in a few hours" when i launched the app.

Answer 2

Евгений I don't have all the details, but I know the mentors report community concerns and elevate them to the person who can push them up to the people who can actually solve issues. If you don't trust the information you have received that is fine, contact Sololearn directly. After all, you're right, this is a volunteer service, and the mentors do their best to help, Please show appreciation of their efforts.

Answer 3

Daniel Ohne Nachname Yes yesterday because of some issues in learn section and other things are sl team working that's why.

Don't worry about the streak team will restore you won't lose your streak.

Answer 4

Евгений True mentors don't have all the information, but they do work closely with the community planner who has more details. The streak issue happened before, and they were able to get streaks back to those who reported the issue. Since this is a widespread issue that affects the entire community, it is out of good faith that Sololearn will return everyone's streak who was affected by the issue.

Answer 5

Евгений   I noticed you mentioned using a streak saver. Thankfully sololearn implemented it after the previous issue came up. You used it when you needed it, well done!.  If you're looking to get it back, you can reach out to Sololearn directly at [e-mail]. I totally agree that we shouldn't be penalized for things we can't control, but it's important to still report any issues we encounter. I can also bet that sis R💠🇮🇳 has already elevated your concern.

Answer 6

I'm using the website on desktop. The site was offline for several hours. Now it's back up, but it's very slow, and it just threw an error message and sent me back to the beginning of the lesson I'm on.
On the app, it told me to update, then I had to log in again. I haven't tried doing a lesson there today.
Let's hope they get it all figured out soon.

Edit: It just sent me back to the beginning half way through the lesson again.
I tried doing the lesson on the app (Android). After about three or four questions it marked a correct answer as wrong. It hasn't taken a heart, but hitting "continue" does nothing. I seem to be stuck here.

Answer 7

Thank you Chris Coder Bro

Евгений Just send email to sololearn they will give you reply it's upto you to trust my official updates.

Answer 8

ok lads thx for your answers. i hope they get it fixed tomorrow

Answer 9

I've tried doing a lesson today, but the lesson does not appear.. always say "Something went wrong, try again later"

Answer 10

yeah same bro is this because the maintenance?

Answer 11

There was an update earlier, been real slow for me ever since, probably a server issue

Answer 12

I am also having the same issues. Also just paid for pro. I cant even start my course to continue my lessons. I tend to be short on time most days so this was very disappointing right after I just gave sololearn money. Hope it gets fixed soon...

Answer 13

Lost my streak because of this, so frustrating :(

Answer 14

My streak... Gone fr..

Answer 15

Yeah, got the same problem yesterday, but now it work fine for me. https://www.sololearn.com/Discuss/3283067/

Answer 16

R💠🇮🇳 how do you know that? Do you have any access to inside information?

Answer 17

Евгений I am Mentor that is enough I don't think right to provide more details.

Answer 18

R💠🇮🇳 i thought mentors are volunteers and are not part of the team. Am I wrong?

Where do I learn more about these statuses and what level of access they give?

Answer 19

Евгений No not at all wrong sorry I misunderstood.

You can check the details here :

www.sololearn.com/sololearn-mentors

Answer 20

I struck while writing the code