+ 2

I am scammed

I was deducted money for the free trial using the app. I mistakenly also applied free trial using the web but for the same email. I today I was billed for the subscription of the website version. I have been emailing these guys for like 2 weeks now. What should I do? I would like to just continue with the app version and not the website version. I already paid for the app version

17th Jul 2024, 1:42 PM
Ibrahim Khalif Muktar
Ibrahim Khalif Muktar - avatar
8 Respostas
+ 5
I think double billing is not supposed to happen, must be a glitch or bug. I forwarded your request to the developers, I hope it will be resolved for you soon.
18th Jul 2024, 8:53 AM
Tibor Santa
Tibor Santa - avatar
+ 2
That’s not a scam, that’s a glitch at worst. They did not mean to trick you into paying twice. As for having emailed them, what email address were you sending them to?
17th Jul 2024, 2:07 PM
Wilbur Jaywright
Wilbur Jaywright - avatar
+ 1
info@sololearn.com
17th Jul 2024, 2:25 PM
Ibrahim Khalif Muktar
Ibrahim Khalif Muktar - avatar
+ 1
Because this is a free app used by a bunch of kids. These people are being payed peanuts to help ten-year-olds learn how to learn, and then hopefully learn how to code. They might not get to your legitimate request for quite a long time. I recommend you just cancel the subscription you don’t want and count the money as a loss.
18th Jul 2024, 4:49 AM
Wilbur Jaywright
Wilbur Jaywright - avatar
+ 1
If i try to cancel the web version it redirects me to the appstore which makes me cancel the app version. If i cancel from the appstore will I stay mainatin the pro version?
18th Jul 2024, 9:39 AM
Ibrahim Khalif Muktar
Ibrahim Khalif Muktar - avatar
0
Are this people in this app? Why is jt difficult to access them?
18th Jul 2024, 2:18 AM
Ibrahim Khalif Muktar
Ibrahim Khalif Muktar - avatar
0
I am suffering guys. Someone please help me reach out to them.
18th Jul 2024, 9:38 AM
Ibrahim Khalif Muktar
Ibrahim Khalif Muktar - avatar
0
Wilbur Jaywright print(“true”)
19th Jul 2024, 1:00 PM
[Astro E] 王李
[Astro E] 王李 - avatar