I paid for the Pro subscription, but it's gone, whom do I contact in order to work this out please?

Question

I paid for the Pro subscription, for a lifetime, but now they keep on offering the Pro upgrade, and have lost my payment information.

Answer 1

Is there a "lifetime" subscription? AFAIK there are only the annual and monthly subscription ...

You can send an e-mail to [e-mail]. Explain the situation clearly.

However, considering you have lost the payment information, and the doubtful "lifetime" subscription offer you got came from I don't know where, I just don't know how far it could go.

Answer 2

The best way to solve this issue, or get an idea of what happened, is to contact sololearn as soon as possible, and provide them the required details about you and your sololearn account.
Contact informations for Sololearn:
Email: [e-mail]
Or you can try to explain your issue, in the form made in the contact page, by clicking the link below:
https://www.sololearn.com/contact