Help! Charged twice for Subscription!

Question

Help! Charged twice for Subscription!

I set up an autopay mandate (worth ₹ 4200, roughly $52) before starting my Pro trial, however after the 14 day period ended, sololearn asked me to pay the subscription fee once again. I paid (₹4100 or $51) again. However it seems I have been charged twice for the same thing. Please help!!

Answer 1

Contact Sololearn by email about the matter.

[e-mail]

This is the only way they recommend to reach them about billing issues.

Answer 2

Hi, Brian that helped, I recieved a refund for one of the 2 payments.
Thank you for your inputs! 🙏🏼

Answer 3

Satyam Bhatia wow, that was lightning quick! I am glad to hear they resolved it right away. ⚡️⚡️⚡️🤗

Answer 4

Thank you! Brian