+ 1

My daily streak got reset

Can someone please explain why my daily streak for 500+ days just got reset? I open this app every single day to get a daily bonus, however starting this week, my daily streak reset and is now at 1. What happened?

11th May 2021, 5:08 AM
Stan A
Stan A - avatar
9 Respostas
+ 3
Stan A There is a Feedback option in the app, or you can mail to info@sololearn.com
18th May 2021, 9:54 PM
marjel101
marjel101 - avatar
+ 2
marjel101 When I noticed that I lost my streak it was already too late to mail I think. It was just gone. I have no idea how that could happen. I did not mail them, not sure about Stan.
14th May 2021, 6:42 PM
Raj Chhatrala
Raj Chhatrala - avatar
+ 2
Raj Chhatrala I understand. Well, I just mailed today, or actually sent in a bug report, about this. Haven’t received a response yet, though. Maybe it helps if others report it as well.
14th May 2021, 8:48 PM
marjel101
marjel101 - avatar
+ 1
I had streak of something like 1250+ and I don't know how and when but it reset. Let's just not cry and start it again 😂
11th May 2021, 8:21 AM
Raj Chhatrala
Raj Chhatrala - avatar
+ 1
Stan A and Raj Chhatrala Did you mail SoloLearn about this? It happened to me too. Started about a week ago, and since then I loose my streak almost every day, despite using the app several times daily...
14th May 2021, 5:29 PM
marjel101
marjel101 - avatar
0
When did it reset?
11th May 2021, 9:25 AM
Stan A
Stan A - avatar
0
10 days ago Stan A
11th May 2021, 10:59 AM
Raj Chhatrala
Raj Chhatrala - avatar
0
I thought mine got reset with a recent update. I check this app at least TWICE a day, every 6 or 8 hours to make sure I don’t miss out on the daily bonus. There is no way it should have been reset.
11th May 2021, 5:12 PM
Stan A
Stan A - avatar
0
Raj Chhatrala So, how can I email them or send them bug reports? I don’t see the support page anywhere.
18th May 2021, 5:42 PM
Stan A
Stan A - avatar